Support
Questions, problems or a country you want us to add: we're a small team in India and answer every message ourselves.
Contact
- Email: ceo@ozumax.com
- WhatsApp or phone: +91 81520 24005
- Hours: Monday to Saturday, 10 am to 7 pm IST
- Office: OZU Logistics Marketplace, Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India
When you write, include your store's name so we can find your setup quickly.
Common questions
Which countries can I sell to?
United Arab Emirates and United States today. More countries are coming; tell us which ones you need.
Does it change my prices in India?
No. International prices apply only to buyers in the countries you pick, through Shopify Markets. Your Indian prices and domestic shipping stay as they are.
Which Shopify plan do I need?
Basic and above. The app uses Shopify Markets catalogs with fixed prices, weight-based shipping rates and an automatic discount, which Shopify offers on Basic. Your store must be in India and sell in Indian rupees.
Some products say they can't be priced. Why?
Shipping is priced by weight, so a product needs a weight. Add the missing weights on the Product weights page in the app and they are priced on the next publish.
What does a buyer pay at checkout?
The product price already carries most of the shipping. A light order pays a small shipping charge for the rest, and heavier orders pay no extra shipping. With several items, the combined shipping saving discount takes off what the items carry beyond the real cost.
Does the combined shipping saving work with my discount codes?
It combines with product and shipping discounts. It doesn't combine with another order-level discount (for example 10% off the whole order): Shopify then applies whichever saves the buyer more.
What currency are buyers charged in?
Your store's currency, Indian rupees (INR). Unless your payment provider offers local-currency charging, international buyers are charged in rupees and their bank converts it.
What happens when I get an international order?
It appears under International orders in the app, with the shipping cost its price already carried. Ship it with any courier you like. If you'd like OZU to collect it from your PIN code and deliver it, contact us; that is arranged between you and OZU, outside the app.
How do I undo everything?
Open International prices and choose Remove from my store. That deletes the markets, prices, shipping rates and discount the app created and switches your own rates back on. Do this before you uninstall, because after uninstalling we can no longer change your store.
I uninstalled without removing. What now?
Reinstall the app and choose Remove from my store: publishing saves an undo record in your store, so the app can still put everything back. Or by hand in Shopify: Settings → Markets, delete the markets named after each country (or delete the 'OZU Global – …' catalog on a market of yours); Settings → Shipping and delivery, delete the '… (OZU Global)' zones and switch your own rates back on; Discounts, delete 'Combined shipping saving'. Email us and we'll walk you through it.
What does the app cost?
Nothing. No app charges, subscriptions, per-order fees or commissions, and nothing billed through Shopify.
Do I have to ship with OZU?
No. Ship with any courier you like; the shipping cost is already in the price your buyer paid. OZU can collect and deliver for you if you ask, and that is arranged between you and OZU, outside the app. The app charges nothing either way.
See also our privacy policy.